Data deletion instructions

This page explains how to remove Leadsensy CRM's access to your Facebook data and how to have the data deleted. It covers data the Service received through Facebook, Instagram and WhatsApp, and all other data in a workspace.

1. Remove the Service's access in Facebook

1. In Facebook, open Settings & privacy → Settings.
2. Open Business integrations (on some accounts: Apps and websites).
3. Find Leadsensy CRM, select it and choose Remove.

From then on the Service cannot read your Pages or new leads. Removing the access does not by itself delete data received before; for that, see step 3.

2. Disconnect a Page in the Service (business users)

Sign in, open Setup → Sales Setup → Integrations, and choose Disconnect on the Facebook Page. The Page's access token is deleted at once and no new leads arrive from it. WhatsApp numbers are disconnected the same way under WhatsApp & AI → Settings. Leads already received stay in your workspace as your business's records until you delete them or ask us to (step 3).

3. Ask us to delete the data

Write to the contact details on our website with the subject "Data deletion request", and say:

• your name and the email of your Leadsensy CRM account, or the name of your Facebook Page;
• whether you want the whole workspace deleted, or only the data received from Facebook / Instagram / WhatsApp.

We confirm that the request is yours, reply within 7 days, and delete the data within 30 days, including the access tokens. We then confirm by email. We keep only what the law requires us to keep (such as invoices).

If a business has your details as a lead

If you filled in a business's lead form or wrote to it on WhatsApp, that business holds your details in its own workspace and decides about them. Ask the business to delete them. Removing a lead in the Service archives it (it is hidden from the team); to delete it permanently, the business asks us as in step 3. You can also write to the contact details on our website naming the business, and we will pass your request on and help it act on it.